FAQS

SHIPPING:  

OUR REGULAR FREE SHIPPING TAKES 8 - 21 BUSINESS DAYS TO ARRIVE.

 

FOR FASTER SHIPPING, EXPEDITED SHIPPING OPTIONS ARE AVAILABLE FOR PURCHASE. 

CUSTOMS & IMPORT TAXES: 
BUYERS ARE RESPONSIBLE FOR ANY CUSTOMS AND IMPORT TAXES THAT MAY APPLY. BITES & BRUSHES IS NOT RESPONSIBLE FOR DELAYS DUE TO CUSTOMS. 
RETURNS & EXCHANGES: 
WE GLADLY ACCEPT CANCELLATIONS WITHIN 2 HOURS OF PURCHASE. 
DUE TO THE NATURE OF THE KITS, WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES. 
PLEASE CONTACT US SHOULD YOU HAVE ANY ISSUES WITH YOUR KITS. 
EMAIL: THEARTISTS@BITESANDBRUSHES.NET

WHAT DO THE KITS INCLUDE?

Canvas, (Some Are Pre Drawn, While Others Do Not Require A Sketch- Check Individual Kit Descriptions For Details,) *Disposable Easel, Disposable Apron, Napkin, Palette, Painting Specific Brushes, Painting Specific Acrylic Paints, Bite Brush Baggie (This Is A Bag With Our Card, A Souvenir Paint Brush, & A Piece Of Candy.)

Vision Board Kits Include A Pre Sketched Cut Out Vision Board Instead Of A Canvas. See Each Individual Kit For Specific Items Included.

Some Kits Come With A Link For Step By Step Video Instructions. We Highly Recommend Following The Video For Best Results.

Other Kits Come With Detailed, Easy To Follow, Written Instructions.
See Individual Kits For Specifics.

Paint By Numbers Kits Are Traditional Paint By Numbers Sets. 

DO YOU OFFER CUSTOM KITS?

Not At This Time. Kits Take A Lot Of Time & Effort To Produce. We Are Working To Get All Of Our Current Paintings Offered As A Kit, Before We Consider Taking On Commissioned/ Custom Kits. We do not customize any of the current kits, either.

 

DO YOU OFFER LOCAL PICK UP? 


IN STUDIO PICK UP:

If You're In The Augusta Area, We Offer Pick Ups Every Thursday & Friday From 4- 6PM At Our Studio Located At 2122 Central Avenue. PLEASE SELECT IN STUDIO PICK UP/ LOCAL PICK UP AT CHECKOUT. You Must Order By 5PM On Wednesday To Have Your Order Included In Thursday's  Pick Up, & By 5PM on Thursday To Have Your Order Included In Friday's Pick Up. Please Call When You Arrive & We'll Bring Your Order Out To You.

WHAT IF I HAVE AN ISSUE WITH MY ORDER?

PLEASE CONTACT US VIA EMAIL AT THEARTISTS@BITESANDBRUSHES.NET WITH ANY ORDER CONCERNS. PLEASE INCLUDE YOUR ORDER NUMBER AND THE NAME THE ORDER WAS PLACED UNDER. 


PAINT LEAKAGE FROM SHIPPING:
Some Leakage Can Be Expected Occasionally Even Though We Take Great Care In Packing The Paint To Avoid This. We Pack Enough Paint In Each Kit To Compensate For Any Paint That May Be Lost Due To Leakage. For Major Leaks Where The Paint Is Completely Unusable, Please Send A Photo Of The Damage And We Will Send Out Replacement Paint Immediately.

 

DO YOU ACCEPT CLASS CREDITS TO PURCHASE KITS?

No. Class Credits May Only Be Used For Our In Person Classes.
The Kits Come At A Higher Cost For Us To Produce & Are Not An Even Trade For A Class.

 

DO YOU OFFER LIVE VIRTUAL PAINTING PARTIES?

Yes. We Offer A Live Virtual Instructor For An Additional Cost Of $40 For Kit Purchasers.
A Minimum Of 10 Kits Must Be Purchased.

Availability On Fridays With A Start Time No Later Than 6:30PM & Saturdays With A Start Time No Later Than 2PM. The Earliest Start Time On Both Days Is 12:30PM.

HOW LONG DOES IT TAKE FOR THE KITS TO BE MAILED & SHIPPED?

It Takes 1-3 Business Days To Make The Kits, & Large Orders May Take Longer.
The Kits Are Not Pre- Made. They Are Made To Order.


Shipping Typically Takes AN ADDITIONAL 7 - 10 Business Days Depending On Your Location.

COVID-19 Delays Are Both Probable & Unavoidable.

IMPORTANT INFORMATION

PLEASE OPEN YOUR KIT IMMEDIATELY UPON RECEIPT AND CHECK FOR ANY ISSUES AND OR DAMAGE.

If Your Kit Is Damaged, Please Take A Photo Of The Damage That INCLUDES THE ORIGINAL PACKAGING IT WAS RECEIVED IN WITH THE SHIPPING LABEL AND DAMAGE SHOWING IN THE PHOTO, As This Is For Insurance Purposes. I Am Unable To File A Damage Claim Without The Correct Photo, & Assume No Responsibility For Damage Incurred During Shipping Without Them. DO NOT THROW THE ORIGINAL PACKAGING AWAY As It Will Have To Be Mailed Back To Me For Insurance To Cover It!

BUSINESS DETAILS

Constance Johnson Holmes- Owner/ Lead Artist
Bites & Brushes 
2122 Central Avenue
AUGUSTA, GA 30904
United States

theartists@bitesandbrushes.net
7064499642

EIN 474730724